09 Senior Travel - Business
Ten Minutes:
A. Introduction
“Hi! This is teacher (name) from(Academy).”
“ I'm calling for the Level Test.”
“How are you today?” ...“Good to know that” / “ I hope you get well soon.”
“Is it a good time to talk?”
YES - “Great, This will only take a few minutes. Were you expecting my call?” “Good.”
NO - “Oh I understand. What time shall I call you back today? May I call you back tomorrow at (time)?”
B. Getting to know more about the Prospect
b.1 English Name - “Do you have an English Name?”
YES - “What is your English Name?”
NO – “Would you like an English Name?”
YES - “How about (name suggestions)?”. “ Good choice.”.
Be ready with at least 5 nice Female & Male Suggestions.
b.2 Age – Be careful and polite when you ask this question. Refrain from “ How old are you's”
“Can I ask your age? .”Your International age?”
“Thank you. You sound so adorable/sweet.”
b.3 Occupation
“You say you are 38 (example)So I assumed you are already a professional?”
“Are you working?”
“ Wow, that is a very nice/cool job.” “Wow, that's Interesting.”
*** If the prospect was able to answer this part, It means that they
belong to the Middle Beginner Level.
*** If the prospect is unable to answer, He/she is quiet or shy,
DO NOT ask a question from another question.
Proceed to Closing and note the prospect as Low Beginner.
b.4 Reason for Studying English
“May I know if you tried Phone English before?”
“May I know if you've had Online English experience?”
“Good. I see.”
“Why do you want to study English?”
* High Beginner and Advanced
“I would like to know how you first became interested in learning English. “
“When did you start studying it?”
“Tell me about how you first learned this language and how you are learning it.”
C. Sample
“I'd like to ask you a few questions and it would be great if you can answer me
in complete sentences. Okay?” “Good” “Awesome.”
SENIOR TRAVEL- BUSINESS Questions | ||
BEGINNER | INTERMEDIATE | ADVANCED |
1. Your travel agent promised to send you the ticket departure but it didn't arrive. What will you do? 2. You are in a Europe tour: You did not have much money so you went to an ATM and withdraw the cash there. Next thing, Your Card got stuck inside an ATM. What will you do? 3. You are managing a big conference for your company, when your guest speaker cancels at the last minute. How will you handle the problem? 4.If one day you become the most successful investor And I happen to be an amateur, what advice can/will you give me to become successful also? 5.Your Client arrived today but the meeting is not until next week. Your assistant made a mistake of setting the proper appointment. What will you do to this situation? 6. You see a commercial on TV of your competitor insulting your product. What will you do? 7.One of your subordinates refuses to follow your orders and instructions despite repeated briefings. What will you do? | 1. Your clients are on a very important business trip and it is the peak season. When your clients got to the hotel in Dubai after an 16hour flight, they found out that the hotel reservation you made for them won't be available until 3 days. what will you do? 2. You went to France to have a conference meeting and you have been tasked by the company to present the business to the clients. When you just found out that the files were corrupted and you do not have any back-up. What will you do? 3. Client ABC has been complaining of the Computers purchased from your company. it has been broken down for the fifth the times now. How will you tell the client? 4. You received an irate call from the purchasing manager complaining about incomplete delivery and poor service of your company. What will you say? How will you handle the situation? 5. Company Africa is expecting a very important product that wasn't delivered by company China today. If you were company China, What will you do to solve the situation? 6. Mr. Taylor is the head of sales representatives, She has been complaining about their pay and commission because it have not increased for 2 years. If you were Mr. Taylor, How will you re-negotiate your contracts with your sales manager? 7. Mrs. Sylvia/ or/ Mr. Jacob is twice interrupted by her co-board of meeting during her public discussion. How would you react if you were Mrs. Sylvia/Mr. Jacob? | 1. It’s time to check out of your hotel from the business trip when you find that your company credit card has been declined and you do not have enough cash. What will you do? 2. You are in France and you saw something that your niece/wife/kids have been asking you to buy for over years now. But you don't have cash except your company's credit card. What will you do to? |
D. Review
“You were great. Thanks for answering the questions.”
“There are a few things though you can improve on. Would you like to know?”
“Ok. Repeat after me. (mispronounced word)” “Good.” “ Great Job”
“ You can speak English (Well/Good/Very Well).” “Your level is ______.”
E. Closing
“ Did you enjoy/like the level test?” “ Awesome.”
“ Would you like the opportunity to improve/practice your English skill? Great!”
“ Our coordinator will be calling your parents then to make arrangements.”
“ Here at (Academy), we have a very unique and effective way of teaching English.”
“ We hope to hear from you soon so we can work on (reason for studying English).”
“And Thank you very much for taking time to do this Level Test with me.”
“Again, this is Teacher (name) from (Academy).
“ Have a great day!” “Bye!”
CATEGORIES | LEVELS & BOOKS | |||
SCORE | AGE | 0 - 30 | 40 - 70 | 80 - 100 |
BEGINNER | INTERMEDIATE | ADVANCED | ||
SENIOR TRAVEL-BUSINESS | 21 & above | CONCERN: Basic Expressions & Conversation - Communicating in Business English - Getting Ahead * High Beginner - English You Need in the Office | - Communicating in Business English (Professional English) - Effective Meetings/ Negotiating/ Presentations/Socializing/Telephoning | - New International Business English - Business Across Cultures - Market Leader for Business Law - Market Leader for Business Management |