Etiquette For Meeting People In Business
ETIQUETTE FOR MEETING PEOPLE IN BUSINESS
Reading Comprehension
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- What do you usually do when you meet a new client or business partner for the first time? Do you bow, shake hands, or exchange business cards first?
새로운 고객이나 비즈니스 파트너를 처음 만났을 때 보통 어떻게 하시나요? 먼저 인사를 하시나요, 악수를 하시나요, 아니면 명함을 교환하시나요? - Have you ever had an awkward first encounter in a business setting? What happened and what would you do differently now?
비즈니스 상황에서 어색했던 첫 만남이 있었나요? 어떤 일이 있었고, 지금이라면 어떻게 다르게 하시겠어요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Reading Comprehension
Meeting new clients, colleagues or associates is an integral part of daily business life. Follow these rules to help ensure that those critical initial encounters will be the start of profitable relationships.
A day in the life of every businessperson is made up of a series of meetings and
greetings.
Whether you are making the initial contact with a client or a colleague, you want to
get off on the right foot. Doing so will make the first encounter and subsequent ones
go smoothly and easily.
Getting off on the wrong foot can make for a difficult recovery. Save your energy for
later and use these simple strategies for a successful start
1. Stand up when you meet someone
This allows you to engage the person on an equal level - eye to eye. By remaining
seated, you send a message that you don't think the other person is important
enough to warrant the effort it takes to stand.
If you find yourself in a position where you can't stand up (such as being trapped behind a potted plant) offer an apology and an explanation. You might say something like,
"Please excuse me for not getting up. I can't seem to get around the foliage."
2. Smile
Your facial expression says more than your words. Look as if you are pleased to meet
the other person regardless of what is on your mind. Put a smile on your face for the
person standing before you.
3. Make eye contact
Looking at the people you meet says you are focused and interested in them. If you
are staring off somewhere else, you may appear to be looking for someone more to
your liking to come along.
4. Introduce yourself immediately
As soon as you approach people you don't know or are approached by them, say who
you are. Don't stand around as if someone else is in charge of introductions.
5. Include a statement about who you are when necessary
It is not always enough to say, "Hello, I'm Mary Jones." Give more information. "Hello, I'm Mary Jones. I work for XYZ Corporation."
6. Offer a firm handshake
Extend your hand as you give your greeting. The person who puts a hand out first
comes across as confident and at ease.
Make sure that this physical part of your greeting is professional. Don’t offer
bone-crushing grips or wimpy limp-wristed shakes.
If you are confused about men and women shaking hands, don't be. There once was a time when women didn't shake hands with men. We are past that. Everyone in
business shakes hands with everyone else.
7. Learn how to make smooth introductions
In business you always introduce less important people to more important people. The way to do this is to say the name of the more important person first, followed by the
words "I'd like to introduce..." and then give the other person's name.
Be sure to add something about each person so they will know why they are being
introduced and will have some information with which to start a conversation.
8. Know who the more important person is
The client or the business prospect is more important than your boss. Just hope your
boss agrees.
9. Pay attention to names when you meet people
It is all too common to be thinking about what you are going to say next and not focus on the other person. If you concentrate and repeat the name as soon as you hear it,
you stand a better chance of remembering it later.
10. Use first names of people whom you have just met only after they give you
permission
Not everyone wants to be addressed informally on the initial encounter. It is better to
err on the side of formality than to offend the other person right off the bat.
Your goal within the first few minutes of meeting other people is to make them feel
comfortable and to put them ease so they will want to do business with you.
When you are confident of the rules for those critical initial encounters, you will have a
solid start for long-term profitable relationships.
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어에서는 만날 때마다 "만나서 반갑습니다"라고 인사해도 자연스럽지만, 영어에서 "Nice to meet you"는 처음 만났을 때만 사용합니다. 이전에 만난 적이 있는 비즈니스 동료나 고객에게는 반드시 "Nice to see you again"이라고 해야 합니다. 비즈니스 미팅에서 이 실수를 하면 상대방에게 자신을 기억하지 못한다는 인상을 줄 수 있어 관계 형성에 좋지 않습니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: ETIQUETTE FOR MEETING PEOPLE IN BUSINESS
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!