Welcoming Visitors
WELCOMING VISITORS
Grammar Pattern
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- When you visit another company for a meeting, what is the first thing you usually say to the receptionist?
다른 회사에 미팅하러 방문했을 때, 안내 데스크에서 보통 처음에 뭐라고 말하나요? - Have you ever welcomed a visitor at your workplace? What did you do to make them feel comfortable?
직장에서 방문객을 맞이해 본 적이 있나요? 방문객이 편하게 느끼도록 어떤 것들을 해 주었나요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
GUIDELINE IN WELCOMING VISITORS
Step 1: Visitor introduces himself and says that he has an appointment with a person.
Step 2: Receptionist welcomes the visitor and explains that the person will be here
shortly.
Step 3: Receptionist offers a drink/refreshment.
Step 4: Visitor declines and asks if he can use the phone.
Step 5: Receptionist says "yes"/offers fax as well.
Step 6: Visitor declines and says that he only needs the phone.
Step 7: Receptionist shows/leads the visitor to the phone.
Step 8: Visitor thanks the receptionist.
Afew minutes later..................
Step 9: Receptionist offers any other help.
Step 10: Visitor asks assistance or question.
Step 11: Receptionist immediately respond to the questions and requests of the visitor.
Step 12: Visitor thanks the receptionist.
Useful Expressions
Welcoming Visitors
Welcome to...
My name's .....
Arriving
Hello. My name's....from...
I've got an appointment to se....
Sorry-I'm a little late/early.
My plane was delayed...
Offering Assistance
Can I get you anything?
Do you need anything?
Would you like a drink?
If you need to use a phone or fax, please let me know.
Can we do anything for you?
Do you need a hotel/ a taxi/ any travel information/etc.?
Asking for assistance....
There is onething I need...
Could you get me....
Could you get me a car/ taxi/ hotel room/...?
Could you help me arrange a flight to ....?
Can you recommend a good restaurant?
I'd like to book a room for tomorrow night. Can you recommend a hotel?
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어의 "앉아서 기다리세요"를 직역하면 "sit down"이 되는데, 이는 명령조로 들려 방문객에게 무례하게 느껴질 수 있습니다. 비즈니스 상황에서는 "Please have a seat"이 훨씬 정중한 표현이며, "wait"보다는 "He'll be with you shortly"처럼 구체적인 안내를 덧붙이는 것이 프로페셔널합니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: WELCOMING VISITORS
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!