Apology Letter
APOLOGY LETTER
Grammar Pattern
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- Have you ever had to write or receive a formal apology letter at work? What was the situation?
직장에서 공식적인 사과 편지를 쓰거나 받아 본 적이 있나요? 어떤 상황이었나요? - When a company makes a mistake — such as a billing error or a shipping delay — what do you think is the most important thing to include in an apology letter?
청구 오류나 배송 지연 같은 실수를 회사가 했을 때, 사과 편지에 반드시 포함해야 할 가장 중요한 내용은 무엇이라고 생각하나요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
SAMPLE 1:
Apology for not crediting payment from prompt payor.
Dear _________,
Thank you for your letter and the photostat of your check, which showed that your account had been paid in full. While we are very sorry for the inconvenience this has caused you, the enclosure of your check enabled us to go through our records and pinpoint how this error occurred.
Please accept our apology for the letters we wrote under the assumption that this bill had not been paid. I know this insistence on our part must have been extremely frustrating for you, especially in light of the fact that you have always been a valued customer of ours and have paid your bills promptly.
Thank you for your patience and please be assured that we will do everything in our power to ensure that this type of error does not occur in the future.
Sincerely Yours,
_____________
SAMPLE 2:
Apology for Delay of Shipment
[Date]
[Addressee]
Dear [Name]:
This is to inform you that we are unable to make delivery on the above referenced purchase order on the date indicated.
We should have our merchandise ready to ship within [#] days of the original delivery date and we hope that you can hold off until that time.
We did want to inform you of this delay as soon we were advised in order to give you as much time as possible to make alternate arrangements, if necessary. We can assure you, however, that if your order remains in force we will expedite delivery to you as soon as we have received the merchandise.
Please accept our apology for this delay and thank you for your understanding.
Yours very truly,
references:
http://www.home-based-business-news.com/LTR009apology_for_not_crediting_paymen.htm
http://www.insiderreports.com/Letters.ASP_Q_LtrID_E_43
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어에서는 "~하지 않도록 조심하겠습니다"라고 부정어가 동사 앞에 오기 때문에, 영어에서도 "to not make"라고 쓰는 경우가 많습니다. 하지만 격식 있는 사과문에서는 "not to make"가 올바른 어순입니다. 비즈니스 서신에서는 특히 이 어순을 지켜야 전문적인 인상을 줄 수 있습니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: APOLOGY LETTER
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!