Request Letter
REQUEST LETTER
Grammar Pattern
Warm-up
Discuss these questions with your teacher before reading.
- What types of requests do you most commonly write in English at work — information requests, meeting requests, or quotation requests?
직장에서 영어로 가장 흔히 작성하는 요청 유형은 무엇인가요 — 정보 요청, 미팅 요청, 아니면 견적 요청? - How formal should a request email be? Does it depend on whether you are writing to a company you already have a relationship with?
요청 이메일은 얼마나 격식 있어야 하나요? 이미 관계가 있는 회사에 쓰는지에 따라 달라지나요?
Vocabulary
Key words and expressions from the reading.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
Request for Credit Application
Dear
Our firm, (name of firm) , is interested in opening an account with your establishment. We carry an extensive line of computer hardware and software and service the greater part of Central Florida.
Would you please provide us with a current catalog, price list, information regarding your billing procedures and a credit application.
I will be looking forward to receiving this material in the near future.
Advising of inability to supply
Marston Metal Supplies
Long Lane
MARSTON
Northants
LB791N
Your ref PJ/M/69
Our ref JPQ/7/82
4 July 2000
Peter Jones Esq
Managing Director
Maxi Components Limited
LECHFORD
Bucks
SL891V
Dear Mr. Jones,
Thank you for your order of 28 June. Unfortunately, we are no longer able to supply the black anodised aluminum you require, because of new government safety regulations concerning the use of chemicals involved in the anodising process. May I refer you, however, to the following company, which imports a similar product that does not infringe these regulations:
National Metallic Ltd.
Spitfields Way
Broiton
Yorks
NW28DX
I apologize for this inconvenience, and hope that we may continue to supply your other aluminum requirements.
Yours sincerely,
Marston Metal Supplies
Peter Wood
Sample 2
Advising of inability to accept returned goods
Umow lawnmowers Ltd.
54-58 Fern Road
TIPLON
West Midlands
B167AJ
Our ref: HS/IEN/99
10 June 2000
Mr. Richard Miles
Greenfingers Garden Supplies Ltd.
Mill Lane
DROSFORD
Wilts
DO47NB
Dear Mr. Miles,
I have today received your package containing four lawnmower blades that you state to be faulty.
I understand from your letter that these were found unsuitable on delivery and are being returned for refund. However, close inspection of the blades indicates that they have been used on at least one occasion, and the damage appears to have resulted from running the machine into concrete, or similar compound, as traces of this can be seen on the cutting edge.
For this reason, we are unable to offer a refund, as the damage was not present when the goods left these premises.
If you have any further comments on this matter, or wish us to return the blades to you, please write to this department, quoting the reference above, within the next 30 days. If we do not hear from you by this date, the goods will be disposed of.
Yours sincerely,
Harry Treen
Sales Department
Sample 3
Date]
[Addressee]
Dear [Name]:
It was with great pleasure that we received your recent order, which was entered for immediate
shipment at our regular 30-day terms.
To enable us to extend the line of credit you may need for future orders, will you send us the usual credit information? We have enclosed a simplified financial statement form for your convenience.
Thank you again for your order. We are looking forward to a long and mutually rewarding business
relationship.
Yours very truly,
Korean Trap
Korean speakers often make this mistake in request letters.
provide는 'provide + 사람 + with + 물건' 패턴으로 사용합니다. 'provide us your catalog' (with 생략)은 문법 오류입니다. 또한 'I will wait'보다 'I look forward to'가 적극적이고 프로페셔널한 마무리 표현입니다.
Discussion
Discuss these questions with your teacher after reading.
- The credit application letter briefly introduces the company before making the request. Why is it important to establish credibility before asking for something?
신용 신청서가 요청하기 전에 회사를 간략히 소개합니다. 무언가를 요청하기 전에 신뢰성을 확립하는 것이 왜 중요한가요? - The "inability to supply" letter offers an alternative supplier. How important is it to provide solutions when you cannot fulfill a request? How does this affect the business relationship?
'공급 불가' 서신은 대체 공급업체를 제안합니다. 요청을 이행할 수 없을 때 대안을 제공하는 것이 얼마나 중요한가요? - The returned goods letter cites "Terms and Conditions of Sale." In your experience, how often do business disputes come down to the fine print of contracts?
반품 거부 서신에서 '판매 약관'을 인용합니다. 경험상 비즈니스 분쟁이 계약서의 세부 조항으로 귀결되는 경우가 얼마나 자주 있나요? - Compare the tone of the request letter with the refusal letters. How does the power dynamic between sender and receiver change the language used?
요청서와 거절서의 어조를 비교하세요. 발신자와 수신자 간의 권력 관계가 사용되는 언어를 어떻게 변화시키나요?
Lesson Summary / 수업 요약
Today's Topic: REQUEST LETTER
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!