Presentations --- Handling Questions
Presentations --- HANDLING QUESTIONS
Describe what is happening now
Warm-up
Discuss these questions with your teacher before reading.
- What is the most difficult question you have ever been asked during a presentation? How did you handle it?
프레젠테이션 중에 받은 가장 어려운 질문은 무엇이었나요? 어떻게 대처하셨나요? - Do you prefer taking questions during the presentation or only at the end? Why?
발표 중간에 질문을 받는 것과 끝에만 받는 것 중 어느 것을 선호하시나요? 이유는요?
Vocabulary
Key words and expressions from the reading.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
HANDLING QUESTIONS
Positive response
That’s good/ difficult/complex/ an interesting question.
Thank you for asking that question
I’m glad someone asked that question. It allows me to say….
Check your answer
Does that answer your question? / Is that ok?
Is that clear now? Can we move on?
Clarify
If I understand you correctly, you want to know..
You’re asking me about… Is that right?
Sorry I didn’t follow/ catch question.
Could you repeat that for me, please?
In other words, you’re asking…
Refer back
As I said earlier, in the first section/ at the end of the second section…
Yes, I mentioned in the introduction…
Accept criticism
I accept that./ That’s a fair point. I agree with what you’re saying.
Up to a point, I agree.
Referring back to the presentation
As said/ pointed out /explained earlier
I think we’ve already made it clear that…
Avoiding:
1. WRONG PERSON
I’m afraid I can’t really answer that.
That’s not really my area/field, I’m afraid.
I don’t have t he figures with me.
2. WRONG TOPIC
I’m afraid that question goes beyond the subject of today’s presentation
I’m afraid that’s confidential. / I’m not at liberty to give you that information.
I’d be glad to discuss that with you personally after the presentation.
3. TENNIS- returning a question
Well, let me ask you the same question
Ok. Let me ask you a question.
4. HEDGING
Well, that depends on what you mean by..
Well, it s very complicated matter
Well, there are various ways of looking at it.
Dialogue Practice
Practice the dialogue with your teacher.
선생님과 대화를 연습해 보세요.
Fill in the blanks. Listen and check.
Follow hedging difficult depend on
Bob:If I understand you correctly, you mean the feedback led to larger orders.
Mark:Of course it is _________________to prove a real cause and effect relationship
between the feedback and sales.
Bob:Now you sound like you’re _________on the claims you made before.
Mark:Let me make one thing clear. I am positive informal feedback led to a better
relationship with clients. And I’// also mention that sales do not ___________
the relationship alone, but a good relationship certainly doesn’t hurt.
Linda:I have a question, too. I didn’t _____________ your organization of feedback
files. Can you repeat that for me, please?
Comprehension Check
Answer the questions about what you read.
읽은 내용에 대한 질문에 답해 보세요.
Choose the word with a similar meaning as the BOLD word.
1.He could not give an ANSWER to the question.
a. area b. criticism c. field d. response
2.I’ll be HAPPY to talk with you about that after the meeting.
a. complicated b. fair c. glad d. interesting
3.She MADE REFERENCE to an earlier point in her presentation.
a. depended on b. made clear c. pointed out d. referred back
4.We don’t know much about current research in this AREA.
a. criticism b. field c. response d. section
5.I’m sorry. I didn’t HEAR what you said.
a. catch b. hedge c. mention d. repeat
Korean Trap
Korean speakers often make this mistake when handling Q&A.
한국어에서 '질문에 답하다'의 '~에'를 직역하여 'answer to' 또는 'answer about'이라고 하는 실수가 자주 발생합니다. answer는 타동사이므로 전치사 없이 바로 목적어를 취합니다. 또한 거절할 때 'I cannot'보다 'I'm afraid I can't'가 훨씬 정중합니다.
Discussion
Discuss these questions with your teacher after reading.
- The passage describes a "TENNIS" technique — returning a question back to the asker. When is this appropriate in a business setting, and when might it seem evasive?
본문에서 '테니스' 기법 — 질문을 질문자에게 되돌리는 것 — 을 설명합니다. 비즈니스 상황에서 언제 적절하고, 언제 회피하는 것처럼 보일 수 있나요? - The text lists "hedging" as a technique: "Well, that depends on what you mean by..." How is hedging useful in Korean business culture where direct refusal can be uncomfortable?
본문에서 '에둘러 말하기(hedging)'를 기법으로 제시합니다. 직접적인 거절이 불편한 한국 비즈니스 문화에서 에둘러 말하기가 어떻게 유용한가요? - The passage shows how to accept criticism: "That's a fair point" and "Up to a point, I agree." How do you respond when someone challenges your ideas during a presentation?
본문에서 비판 수용 방법을 보여줍니다. 프레젠테이션 중에 누군가 당신의 아이디어에 이의를 제기하면 어떻게 대응하시나요? - Practice this scenario: You are presenting the annual budget and a senior manager asks about a confidential cost-cutting plan. How would you handle it using phrases from the passage?
이 시나리오를 연습해 보세요: 연간 예산을 발표하는데 고위 관리자가 기밀인 비용 절감 계획에 대해 질문합니다. 본문의 표현을 사용하여 어떻게 대처하시겠습니까?
Lesson Summary / 수업 요약
Today's Topic: Presentations --- HANDLING QUESTIONS
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!