Propose A Solution Pages 35-36

I. Subject Matter: TOEIC Speaking Part 5 : Propose a solution
II. Objectives:
At the end of the lesson, the student will be able to:Review all the steps in answering this taskPractice answering question 10
III. Procedure:
a. The student will answer the question in page 35-36
b. The teacher will discuss the steps in answering the question and compare it to the answer of the student.
Step 1: Start the message. Say who the message is for. Say who you are, where you are from (if relevant), and why you are calling.
e.g "Hello Mr. Blazer. This is (your name, your position, name of the company), and I’m returning your call.”
Step 2: Acknowledge the message you received and summarize the problem
e.g "I got your message regarding....."
Step 3: Apologize/ Sympathize
e.g “ First of all, I am really sorry for the inconvenience we have caused you.
Step 4: Explain your situation e.g After checking the situation,...
STEP 4: Propose a solution
e.g “ So I suggest that.... “
STEP 5 Give compensation (if necessary) / Supplementation
e.g “To compensate for the trouble we’ve caused you..”
STEP 6 End the message
e.g “Once again, I’d like to apologize for the inconvenience we have caused you. If you wish to talk more about this after,.....”
c. The model answers will be discussed and ask the student again to answer the same question.