Complaint Letter

비즈니스 작문 2

Lesson 10

Complaint Letter

💎
Lesson 70

COMPLAINT LETTER

Grammar Pattern

Business 25 min Speaking 75%
3 min

Warm-up

Talk about these questions with your teacher.
선생님과 이야기해 보세요.

  1. Have you ever written a formal complaint letter to a company about a product or service? What happened?
    제품이나 서비스에 대해 회사에 공식적인 불만 편지를 써 본 적이 있나요? 어떤 일이 있었나요?
  2. When you have a problem with a product or service, do you prefer to call, email, or write a letter? Why?
    제품이나 서비스에 문제가 있을 때 전화, 이메일, 편지 중 어떤 방법을 선호하나요? 그 이유는 무엇인가요?
4 min

Vocabulary

Listen and repeat after your teacher.
선생님을 따라 읽어보세요.

reading /reading/
a key word from this lesson  |  reading
Find and practice this word in today's reading.
read /read/
a key word from this lesson  |  read
Find and practice this word in today's reading.
passage /passage/
a key word from this lesson  |  passage
Find and practice this word in today's reading.
teacher /teacher/
a key word from this lesson  |  teacher
Find and practice this word in today's reading.
grammar /grammar/
a key word from this lesson  |  grammar
Find and practice this word in today's reading.
pattern /pattern/
a key word from this lesson  |  pattern
Find and practice this word in today's reading.
5 min

Reading

Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.

Grammar Pattern
Sample
Your name
Address
City, State, Zip Code
Date
Mr. (or Ms.) _______________________________ (if you have a contact name)
Company name
Address
City, State, Zip Code
Dear Mr. (or Ms.) ___________________________:
I want to inform you of my dissatisfaction with (name of the product with the serial number, or the service performed). I purchased this item (or service) on (date of purchase) at (location of purchase).
My complaint concerns (the reasons for your complaint). To solve the problem, I would like (state the specific action you desire for satisfaction).
I look forward to your reply and resolution of my complaint and will allow two weeks before referring it to the appropriate consumer agency. If you need to call me, my daytime telephone number is (area code and telephone number).
Thank you for your assistance and cooperation in this matter.
Sincerely,
Your name
Enclosures (Include copies of all related records do not send originals.)

3 min

Korean Trap! / 한국인 실수 교정

Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.

❌ I want to claim about the defective product I received.
✅ I want to file a complaint about the defective product I received.

한국어의 '클레임(claim)'은 영어에서 '불만을 제기하다'라는 뜻으로 사용되지 않습니다. 영어에서 'claim'은 '주장하다' 또는 '청구하다'라는 뜻이며, 불만을 표현할 때는 'file a complaint' 또는 'make a complaint'를 사용해야 합니다. 컴플레인 레터를 쓸 때 이 표현을 정확히 구분하는 것이 매우 중요합니다.

5 min

Discussion

Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.

  1. How would you apply what you learned today?
    오늘 배운 것을 어떻게 활용하시겠어요?
  2. What was the most useful part of this lesson?
    이 수업에서 가장 유용한 부분은 무엇이었나요?
  3. Can you think of a real situation where you would use this?
    이것을 사용할 실제 상황을 생각해 볼 수 있나요?
  4. What would you like to practice more?
    더 연습하고 싶은 것은 무엇인가요?

Lesson Summary / 수업 요약

Today's Topic: COMPLAINT LETTER

Level: Business (BIZ)

Review this lesson before your next class! / 다음 수업 전에 복습하세요!