Business Letter Writing: Claim Adjustment Letters
Business Letter Writing: CLAIM ADJUSTMENT LETTERS
Grammar Pattern
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- If a customer complained about a mistake your company made, how would you respond to keep their trust?
만약 고객이 귀사의 실수에 대해 불만을 제기했다면, 신뢰를 유지하기 위해 어떻게 대응하시겠습니까? - Have you ever received a claim adjustment letter or a formal apology from a company? What made it feel sincere or insincere?
회사로부터 클레임 조정 편지나 공식 사과를 받아 본 적이 있나요? 어떤 점이 진심으로 느껴졌거나 그렇지 않았나요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
Business Letter Writing: Claim Adjustment Letters
The following letters adjust claims against unsatisfactory work.
Useful Key Phrases
I was very disappointed to read your letter of ... dealing with ...
As someone who values your business, I have already ...
Also, we will deduct another X percent of the bill for the misunderstanding.
Thank you for your patience.
Example Letter
Document Makers
2398 Red Street
Salem, MA 34588
March 10, 2001
Thomas R. Smith
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
Dear Mr. Smith:
I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem.
My top photographer will call you to arrange an appointment at your earliest possible convience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience.
Sincerely,
(signature here)
Richard Brown
President
RB/sp
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어에서는 "피해를 보상하다"라고 하기 때문에 영어에서도 "compensate your damage"라고 직역하는 경우가 많습니다. 하지만 영어에서는 반드시 "compensate + 사람 + for + 피해 내용" 형태로 써야 합니다. 클레임 조정 편지에서 보상을 언급할 때 이 구조를 정확히 사용해야 전문적이고 신뢰감 있는 인상을 줄 수 있습니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: Business Letter Writing: CLAIM ADJUSTMENT LETTERS
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!