Business Letter Writing: Claim Letters
Business Letter Writing: CLAIM LETTERS
Grammar Pattern
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- Have you ever received a product or service that did not match what was promised? What did you do about it?
약속된 것과 다른 제품이나 서비스를 받아본 적이 있나요? 그때 어떻게 대처하셨나요? - When writing a complaint to a company, do you think it is more effective to be direct and firm, or polite and diplomatic? Why?
회사에 불만 사항을 글로 전달할 때, 직접적이고 단호하게 쓰는 것과 정중하고 외교적으로 쓰는 것 중 어느 쪽이 더 효과적이라고 생각하나요? 그 이유는요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
Business Letter Writing: Claim Letters
The following letters make claims against unsatisfactory work.
Useful Key Phrases
As someone who has worked with ...
we were very disappointed to find / see / have discovered ...
As our written agreement stipulated, we expected ...
I think you will agree that a communication problem exists.
We would like you to ..., or provide us with a refund.
Example Letter
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
August 17, 2001
Richard Brown, President
Document Makers
Salem, MA 34588
Dear Mr. Brown:
As someone who has worked with your company for over 3 years, we were very disappointed to see the documents you produced for our latest Drivers Co. publicity campaign.
As our written agreement stipulated, we expected full color leaflets with fancy explanatory texts, but instead, we found that black and white photos had been included in the prepared leaflets. I think you will agree that a communication problem exists.
We would like you to send out a photographer to provide us with the promised color coverage, or provide us with a refund.
Yours truly,
(signature here)
Thomas R. Smith,
Director
TRS/lj
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어로 불만을 표현할 때 "~해 주세요" 처럼 직접적으로 말하는 경향이 있어, 영어에서도 "I want~"로 직역하는 경우가 많습니다. 하지만 비즈니스 클레임 레터에서는 "We would like you to~" 또는 "We kindly request that~"와 같은 공손하고 격식 있는 표현을 사용해야 합니다. 직접적인 요구보다 정중한 표현이 상대방의 협조를 이끌어내는 데 훨씬 효과적입니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: Business Letter Writing: CLAIM LETTERS
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!