Business Letter Writing: Responding To Inquiries And Request For Information
Business Letter Writing: RESPONDING TO INQUIRIES AND REQUEST FOR INFORMATION
Grammar Pattern
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- Have you ever written a formal letter or email responding to a customer's inquiry at work? What information did you include?
직장에서 고객의 문의에 답변하는 공식 편지나 이메일을 작성해 본 적이 있나요? 어떤 내용을 포함했나요? - When you receive a response to an inquiry from a company, what makes you feel that the company is professional and trustworthy?
회사에 문의한 후 답변을 받았을 때, 어떤 점이 그 회사를 전문적이고 신뢰할 수 있다고 느끼게 하나요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
Business Letter Writing: Responding to Enquiries and Requests for Information
It is very important to make a good impression when responding to enquiries from potential customers. Of course, the best impression will be made by providing the materials or information that the perspective client has asked for, this positive impression will be improved by a well written response.
Remember to place your or your company's address at the top of the letter (or use your company's letterhead) followed by the address of the company you are writing to. The date can either be placed double spaced down or to the right. You can also include a reference number for correspondence.
Important Language to Remember
-The Start:
Dear Mr, Ms (Mrs, Miss VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)
-Thanking the Potential Customer for His/Her Interest:
Thank you for your letter of ... enquiring (asking for information) about ...
We would like to thank you for your letter of ... enquiring (asking for information) about ...
-Providing Requested Materials:
We are pleased to enclose ...
Enclosed you will find ...
We enclose ...
-Providing Additional Information:
We would also like to inform you ...
Regarding your question about ...
In answer to your question (enquiry) about ...
-Closing a Letter Hoping for Future Business:
We look forward to ... hearing from you / receiving your order / welcoming you as our client (customer).
-Signature:
Yours sincerely (remember use 'Yours faithfully' when you don't know the name of the person you are writing and 'Yours sincerely' when you do.
An example letter
Jackson Brothers
3487 23rd Street
New York, NY 12009
Kenneth Beare
Administrative Director
English Learners & Company
2520 Visita Avenue
Olympia, WA 98501
September 12, 2000
Dear Mr Beare
Thank you for your enquiry of 12 September asking for the latest edition of our catalogue.
We are pleased to enclose our latest brochure. We would also like to inform you that it is possible to make purchases online at http:\\jacksonbros.com.
We look forward to welcoming you as our customer.
Yours sincerely
(Signature)
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어에서는 '답변드리겠습니다'처럼 목적어를 바로 연결하지만, 영어에서 reply는 자동사이므로 반드시 전치사 to가 필요합니다. 비즈니스 서신에서 "reply you"라고 쓰면 문법 오류로 전문성이 떨어져 보일 수 있으니, 항상 "reply to you" 또는 "respond to you"로 써야 합니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: Business Letter Writing: RESPONDING TO INQUIRIES AND REQUEST FOR INFORMATION
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!