Business --- What Makes A Good Telephone Call
Business --- WHAT MAKES A GOOD TELEPHONE CALL
Grammar Pattern
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- What do you usually do to prepare before making an important business phone call?
중요한 업무 전화를 걸기 전에 보통 어떤 준비를 하시나요? - Which do you find more difficult — starting a business call or ending one? Why?
업무 전화를 시작하는 것과 끝내는 것 중 어느 쪽이 더 어렵나요? 이유는 무엇인가요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
What Makes a Good Telephone Call?
Before the call
§ Prepare well before you call.
§ Plan what you want to say.
§ Prepare answers to possible questions.
§ Send e-mail before the call, if necessary.
Beginning the call
§ Make a greeting and identify yourself clearly.
§ Ask for connection to the person you want to speak to.
§ After connection, greet the person.
§ Small talk*
§ Give a reason for the call
During the call
§ Create a positive atmosphere.
§ Communicate your object clearly.
§ Listen – make sure you understand.
§ Check – make sure the other person understands you.
Ending the call
§ Confirm the result of the call.
§ End politely and positively.
Types of call
§ A cold call (selling)
§ An international call
§ A local call
§ A conference call
§ A long distance call
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어로는 전화할 때 "제가 전화한 이유를 말씀드리겠습니다"라고 간단히 말하지만, 영어 비즈니스 전화에서는 반드시 소속(회사명)을 함께 밝혀야 합니다. 또한 "I will tell you why I called"는 직역체로 어색하며, "The reason I'm calling is..."가 자연스러운 표현입니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: Business --- WHAT MAKES A GOOD TELEPHONE CALL
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!