Business --- Telephone Conversation 4
Business --- TELEPHONE CONVERSATION 4
Practice English with your teacher
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- Have you ever had to follow up on a business call because the issue wasn't resolved the first time? What happened?
문제가 한 번에 해결되지 않아서 업무 전화를 다시 해야 했던 적이 있나요? 어떤 상황이었나요? - When you need to explain a complicated issue over the phone at work, what do you find most difficult about doing it in English?
직장에서 복잡한 문제를 전화로 설명해야 할 때, 영어로 하기 가장 어려운 점은 무엇인가요?
Dialogue Practice
Practice the dialogue with your teacher.
선생님과 대화를 연습해 보세요.
Dave: Hi, Scott!
Scott: Hey. How are you today?
Dave: I’m doing great. How about you?
Scott: Hey. I’m doing good. Hey, listen, I really appreciate…you know, I really digested that information that you shared with me yesterday. And, I checked out WorldWideList.com and that is very interesting. Dave, once again, I thank you for your time and I thank you for the opportunity to sit here and ask you some questions. I’m just getting really excited. And, , I feel like I’m privileged here. Anyway, Dave, as we were talking about yesterday, we were talking about the different delivery methods of delivering information over the Internet. You said you wanted to share something with me in addition to that, and, , what was that?
Dave: Well, I…there’s a lot of ways to deliver information over the Internet. You know, in the very early beginning of the Internet there were lots of ways to deliver information over the Internet, including FTPs. They had something they called “veronica” and “gopher”, weird stuff like that.
Scott: Ohh…
Dave: They had, other systems to deliver info. Actually a web browser was another way to deliver information over the Internet. And that’s the one that really took hold and became very popular that everyone is using today. But, I think in the future, web browsers will only be a part of the way that information is delivered over the Internet. And, there’s a new company called “Mastery TV.” And they are looking at delivering seminars and other presentations, directly over the Internet. And, I think there’s going to be a lot of opportunity for video, for audio, delivery of information.
So, look… I mean, a “browser” is obviously always going to be a way to deliver information, but there’s going to be other ways of delivering information and you have to look out for those new products for being able to deliver information. One thing that kind of comes to the surface over the last couple of years, are a thing called “blog.” And, um….
Scott: Blog?
Dave: Do you know what a blog is? It’s kind of like an online diary where you just kind of record your thoughts on a day-to-day basis. And some people record their thoughts. They record their thoughts on political issues or on government issues or on marketing issues…, there are hundreds of thousands of blogs out there. They are, in a sense, a kind of a website. Now, one of the interesting ways that blogs can deliver information to their subscribers is through a service called XML and RSS.
And, you know, this is a way for people to find out without actually logging into the website to see if there is a new entry there that the blog author has made. That’s going to become more popular as they standardize that system. So, look for these types of delivery systems to come to the forefront, because that’s where you’re going to be able to make contact with your customers and your prospective customers a little bit easier. I talked about video. I talked about XML, RSS and blogs. And, obviously a web browsers still the main way that people are getting information over the Internet.
Scott: And, that’s…Is that B-L-O-G-S or …?
Dave: A provider of BLOGS is called Blogger, that’s www.blogger.com. They were purchased by Google.
Scott: Oh, okay.
Dave: Um, and they allow you to set up a free website where you can actually record your thoughts or your observations about life or just what you’re doing. I’ve seen several blogs of people just record what movie they’ve watched the night before or what they had for dinner. Things like that.
Key Vocabulary
Learn these words from today's lesson.
오늘 레슨의 주요 단어를 배워봅시다.
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어의 "확인 후 다시 전화드리겠습니다"를 직역하면 어색한 표현이 됩니다. 비즈니스 전화에서는 "get back to you"가 "call you back"보다 더 전문적이고, "look into it"은 단순히 "check"보다 문제를 꼼꼼히 살펴본다는 뉘앙스를 줍니다. 또한 "once I've looked into it"처럼 현재완료를 사용하면 더 자연스럽습니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: Business --- TELEPHONE CONVERSATION 4
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!