OOU

Business --- Cultural Tips Exercises

비즈니스 전화영어

Lesson 31

Business --- Cultural Tips Exercises

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Lesson 31

Business --- CULTURAL TIPS EXERCISES

Practice English with your teacher

Business 25 min Speaking 75%
3 min

Warm-up

Talk about these questions with your teacher.
선생님과 이야기해 보세요.

  1. Do you play any sports?
    운동을 하세요?
  2. What is the most popular sport in Korea?
    한국에서 가장 인기 있는 스포츠는?
5 min

Dialogue Practice

Practice the dialogue with your teacher.
선생님과 대화를 연습해 보세요.

Clarify appropriate guarantee directness
Linda: I’m a little worried about calling Mr. Sanchez in Mexico. Mark. I’m not used to dealing with international clients. Any suggestions?
Mark: I’ve heard it’s good to start with small talk before you get down to business. Americans respect ________, but other cultures may not.
Linda: Is it________ for me to call him “Mr. Or should I use “senor”?
Mark: I think Mr. Is the safer title to use.
Linda: I’m also worried I might not understand his accent.
Mark: I ________ you won’t understand everything. But don’t worry. Just ask him to repeat or ________ and concisely summarize your notes before you hang up.
Vovalulary
Match the word with the meaning.
1. agreement a. acting well for business
2. friendliness b. being cold and unfeeling
3. indifference c. being warm and open
4. participation d. saying yes
5. professionalism e. taking part

3 min

Comprehension Check

Answer the questions about what you read.
읽은 내용에 대한 질문에 답해 보세요.

Complete the sentences by using the following words.
directness humor punctuality silence small talk
1. A culture that believes you should be on time respects ________.
2. If a person wants you to get to the point, she or he prefers ________.
3. People who enjoy jokes and laughing have a good sense of ________.
4. Some cultures communicate without speaking value ________.
5. When you chat about the weather, you are using________.

3 min

Key Vocabulary

Learn these words from today's lesson.
오늘 레슨의 주요 단어를 배워봅시다.

business etiquette The accepted rules of polite behavior in a professional setting 비즈니스 예절, 직장 에티켓 Understanding local business etiquette is essential before making international calls to new clients.
cultural sensitivity Being aware of and respectful toward the customs and values of other cultures 문화적 감수성 Showing cultural sensitivity on a business call can help you build stronger relationships with overseas partners.
small talk Light, informal conversation often used at the beginning of a business call or meeting 가벼운 대화, 스몰토크 In Western business culture, a few minutes of small talk before discussing the agenda is considered polite.
hierarchy A system in which people are ranked according to their status or authority within an organization 위계질서, 서열 In some cultures, you should always speak to the person highest in the hierarchy first during a conference call.
formality The level of politeness and proper behavior expected in a particular situation 격식, 공식적인 태도 The level of formality on business phone calls varies greatly from country to country.
3 min

Korean Trap! / 한국인 실수 교정

Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.

❌ "I will call you in tomorrow morning."
✅ "I will call you tomorrow morning."

한국어에서는 '내일 아침에'처럼 '에'를 붙이므로 영어에서도 'in'을 넣고 싶어집니다. 하지만 tomorrow, today, tonight 등 앞에는 전치사를 쓰지 않습니다. 비즈니스 전화에서 콜백 시간을 안내할 때 이 실수를 자주 하니 주의하세요.

❌ "Please tell me your phone number. I will call back."
✅ "May I have your number? I'll call you right back."

한국어 '전화번호 알려주세요'를 직역하면 다소 직접적이고 무례하게 들릴 수 있습니다. 영어권 비즈니스 문화에서는 'May I have...?' 또는 'Could you give me...?'처럼 간접적으로 요청하는 것이 예의 바른 표현입니다. 문화적 차이를 인식하고 공손한 표현을 쓰는 것이 중요합니다.

5 min

Discussion

Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.

  1. How would you apply what you learned today?
    오늘 배운 것을 어떻게 활용하시겠어요?
  2. What was the most useful part of this lesson?
    이 수업에서 가장 유용한 부분은 무엇이었나요?
  3. Can you think of a real situation where you would use this?
    이것을 사용할 실제 상황을 생각해 볼 수 있나요?
  4. What would you like to practice more?
    더 연습하고 싶은 것은 무엇인가요?

Lesson Summary / 수업 요약

Today's Topic: Business --- CULTURAL TIPS EXERCISES

Level: Business (BIZ)

Review this lesson before your next class! / 다음 수업 전에 복습하세요!

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