Business --- Telephoning
Business --- TELEPHONING
Grammar Pattern
Warm-up
Discuss these questions with your teacher before reading.
- How often do you make or receive business phone calls in English? What is the most challenging part?
영어로 비즈니스 전화를 얼마나 자주 하거나 받으시나요? 가장 어려운 부분은 무엇인가요? - Do you prefer phone calls, video calls, or emails for business communication? Why?
비즈니스 커뮤니케이션에서 전화, 화상 통화, 이메일 중 어느 것을 선호하시나요? 이유는요?
Vocabulary
Key words and expressions from the reading.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
TELEPHONING
Useful telephone vocabulary and phrases in English
►Making contact Hello/Good morning/Good afternoon ..
This is John Brown speaking.
Could I speak to .......... please?
I'd like to speak to .......... please.
I'm trying to contact ..........
►Giving more information
• I'm calling from Tokyo/Paris/New York/Sydney
• I'm calling on behalf of (Mr. X ...)
►Taking a call X speaking
Can I help you?
►Asking for a name/information
Who's calling please?
Who's speaking?
Where are you calling from?
Are you sure you have the right number/name?
►Giving information
• I'm calling from Tokyo/Paris/New York/Sydney
• I'm calling on behalf of (Mr. X ...)
►Asking the caller to wait Hold the line please
Could you hold on please
Just a moment please
►Connecting Thank you for holding
The line's free now ..... I'll put you through
I'll connect you now / I'm connecting you now.
►Giving negative information
I'm afraid the line's engaged. Could you call back later?
I'm afraid he's in a meeting at the moment
I'm sorry. He's out of the office today / He isn't in at the moment.
I'm afraid we don't have a Mr/Mrs/Miss ... here
I'm sorry. There's nobody here by that name.
Sorry. I think you've dialled the wrong number.
I'm afraid you've got the wrong number.
►Telephone problems
The line is very bad. Could you speak up please?
Could you repeat that please?
I'm afraid I can't hear you.
Sorry. I didn't catch that. Could you say that again please?
►Leaving/taking a message
Can I leave/take a message?
Would you like to leave a message?
Could you give him/her a message?
Could you ask him/her to call me back?
Would you like him/.her to call you back?
Could you tell him/her that I called?
Could you give me your name please?
Could you spell that please?
What's your number please?
Korean Trap
Korean speakers often make this mistake when telephoning in English.
전화에서 자신을 밝힐 때 'I am'이 아니라 'This is'를 사용합니다. 또한 'Is Mr. Smith there?'는 너무 직접적이므로 'Could I speak to Mr. Smith, please?'가 비즈니스에 적합합니다. 전화 영어의 가장 기본적인 규칙입니다.
Discussion
Discuss these questions with your teacher after reading.
- The passage provides phrases for handling telephone problems like bad lines and unclear speech. Practice asking someone to repeat themselves and spell their name using phrases from the text.
본문에서 나쁜 회선이나 불분명한 발음 같은 전화 문제 처리를 위한 표현을 제공합니다. 본문의 표현을 사용하여 상대방에게 반복 요청과 이름 철자 확인을 연습해 보세요. - The text includes phrases for when the person is unavailable: "He's in a meeting" or "She's out of the office." What do you usually say when you need to take a message? Practice a complete message-taking conversation.
상대가 부재중일 때의 표현이 있습니다. 메시지를 받아야 할 때 보통 무엇이라고 말하시나요? 완전한 메시지 접수 대화를 연습해 보세요. - In Korean business culture, how you answer the phone signals your professionalism. Compare Korean phone etiquette with the English phrases in this lesson. What similarities and differences do you notice?
한국 비즈니스 문화에서 전화 받는 방식이 전문성을 나타냅니다. 한국 전화 예절과 이 수업의 영어 표현을 비교해 보세요. 어떤 유사점과 차이점을 발견하시나요? - With the rise of messaging apps and email, are phone calls becoming less common in your workplace? When is a phone call still the best choice?
메신저 앱과 이메일의 증가로 직장에서 전화 통화가 줄고 있나요? 전화 통화가 여전히 최선의 선택인 때는 언제인가요?
Lesson Summary / 수업 요약
Today's Topic: Business --- TELEPHONING
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!