OOU - 온라인 영어 교육

Lesson 24

Business --- Exercise In Structuring A Call

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Lesson 24

Business --- EXERCISE IN STRUCTURING A CALL

Practice English with your teacher

Business 25 min Speaking 75%

3 min

Warm-up

Talk about these questions with your teacher.
선생님과 이야기해 보세요.

Do you play any sports?
운동을 하세요?
What is the most popular sport in Korea?
한국에서 가장 인기 있는 스포츠는?

5 min

Dialogue Practice

Practice the dialogue with your teacher.
선생님과 대화를 연습해 보세요.

Fill in the blanks.
get back to you organize confirm leave it to
Linda: I’m calling to _______ that I’ve received your order by fax. However, we need to discuss the payment schedule for your order.
Frank: Can I ______ about this? I don’t usually deal with payments, and the person who usually handles them is out to lunch.
Linda: I see. Would you like me to explain the payment options to that person?
Frank: I think we talked about that when we met here in the office. I think you can ______ me to inform her of the payment options.
Linda: When you have decided on the option you’d like to use, please call me back.
Frank: I’ll do that. Is there anything else we need to discuss regarding our order?
Linda: No. Once we ______ the payment schedule, everything will be set.
Vovalulary
Match the words that seem the same.
1. confirm a. arrange
2. get back to b. check
3. handle c. deal with
4. organize d. discuss
5. about talk e. contact again

3 min

Comprehension Check

Answer the questions about what you read.
읽은 내용에 대한 질문에 답해 보세요.

Write the phrase to describe what each sentence is doing.
checking deflecting deciding ending telling the purpose
1. “Can I get back to you later?”____________
2. “Do you have a few minutes to talk?” ___________
3. “I’m calling to discuss your order.” _____________
4. “OK. I’ll take care of that.” __________
5. “Thanks for your time. Bye.” ____________

3 min

Key Vocabulary

Learn these words from today's lesson.
오늘 레슨의 주요 단어를 배워봅시다.

structure a call To organize a phone conversation with a clear beginning, middle, and end 전화 통화를 체계적으로 구성하다 If you structure a call properly, you can cover all your points without wasting time.

opening statement The first words spoken to introduce yourself and state the purpose of your call 통화 시작 인사 및 용건 소개 A strong opening statement helps the other person understand why you are calling right away.

get to the point To state the main topic or purpose directly without unnecessary talk 본론으로 들어가다 In business calls, it is important to get to the point quickly so both parties can use their time efficiently.

wrap up To bring a conversation or meeting to a close by summarizing key points 마무리하다, 정리하다 Before we wrap up, let me confirm the delivery date one more time.

follow up To take further action after a call, such as sending an email or making another call 후속 조치를 취하다 I will follow up with an email summarizing everything we discussed today.

transition phrase A set expression used to smoothly move from one topic to the next during a call 화제 전환 표현 Using transition phrases like "Moving on to the next item" keeps your call organized and professional.

3 min

Korean Trap! / 한국인 실수 교정

Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.

❌ "I called because I want to ask about the delivery schedule."

✅ "I'm calling to inquire about the delivery schedule."

한국어에서는 "전화한 이유는~"이라고 과거형으로 말하는 것이 자연스럽지만, 영어 비즈니스 전화에서는 현재진행형 "I'm calling to..."를 사용하는 것이 표준입니다. 또한 "ask"보다 "inquire"가 비즈니스 전화에서 더 격식 있고 전문적인 표현입니다. 전화를 구조화할 때 목적을 밝히는 첫 문장부터 프로페셔널하게 시작하세요.

5 min

Discussion

Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.

How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요?
What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요?
Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요?
What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?

Lesson Summary / 수업 요약

Today's Topic: Business --- EXERCISE IN STRUCTURING A CALL

Level: Business (BIZ)

Review this lesson before your next class! / 다음 수업 전에 복습하세요!