Business --- Setting Up An Appointments By Telephone
Business --- SETTING UP AN APPOINTMENTS BY TELEPHONE
Grammar Pattern
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- When you need to schedule a business meeting by phone, what do you usually say first?
업무상 전화로 미팅 일정을 잡아야 할 때, 보통 먼저 어떻게 말하나요? - Have you ever had to change or cancel an appointment over the phone? What happened?
전화로 약속을 변경하거나 취소한 적이 있나요? 어떤 상황이었나요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
STEPS IN SETTING UP APPOINTMENT
1. Called Person: "MEP, Good Morning"
2. Caller introduces herself.
3. Called Person checks name.
4. Caller confirms name
5. Called Person offers help
6. Caller asks appointment with X
7. Called person asks what it's about
8. Caller explain the reason
9. Called person acknowledges-asks when would be a good time
10. Caller suggests a time and date
11. Called person rejects or confirms.
12. Caller and called person agree on the appointment.
13. Called person offers anothe rhelp.
14. End the call.
CHANGING APPOINTMENTS
1. reference to original appointment
2. Statement of problem/Need for the change of appointment
3. Making new appointment
4. Confirmation
USEFUL EXPRESSIONS:
STATING REASON FOR THE CALL
I'm calling to...
I'd like to..
I need some information about....
SETTING UP APPOINTMENTS
When would be a good time?
Would Thursday at 5;00 be good for you?
What about July 21st?
That would be fine.
No, sorry, I can't make it then.
Sorry, I'm too busy next week.
CHANGING APPOINTMENTS
We have an apppointment for next month, but...
I'm afraid I can't come on that day...
Could we reschedule it?
ENDING A CALL
OK. I think that's all.
Thanks very much for your help.
Please call if you need anything else.
Goodbye and thanks.
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어에는 관사(a/an)가 없기 때문에 'appointment' 앞에 'an'을 빠뜨리는 경우가 많습니다. 또한 날짜 앞에는 전치사 'on'보다 'for'를 사용하는 것이 더 자연스럽습니다. 비즈니스 전화에서는 'I want to~' 대신 'I'd like to~'를 사용해야 공손하고 전문적인 인상을 줄 수 있습니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: Business --- SETTING UP AN APPOINTMENTS BY TELEPHONE
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!