Business --- Telephone Preparation Form

비즈니스 전화영어

Lesson 38

Business --- Telephone Preparation Form

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Lesson 38

Business --- TELEPHONE PREPARATION FORM

Practice English with your teacher

Business 25 min Speaking 75%
3 min

Warm-up

Talk about these questions with your teacher.
선생님과 이야기해 보세요.

  1. Do you usually prepare notes or a plan before making an important business call? Why or why not?
    중요한 업무 전화를 걸기 전에 메모나 계획을 미리 준비하시나요? 이유는 무엇인가요?
  2. What information do you think is most important to write down on a telephone preparation form before calling a client?
    고객에게 전화하기 전에 전화 준비 양식에 어떤 정보를 적어두는 것이 가장 중요하다고 생각하시나요?
3 min

Comprehension Check

Answer the questions about what you read.
읽은 내용에 대한 질문에 답해 보세요.

Telephone Preparation Form
Date:
________________________________________
Person to contact: (full name and title)
________________________________________
Company name and address:
________________________________________
________________________________________
________________________________________
Telephone number:
________________________________________
Introduction:
Outline of Script:
Conclusion:
Results/comments:
Follow up actions to be taken:

3 min

Key Vocabulary

Learn these words from today's lesson.
오늘 레슨의 주요 단어를 배워봅시다.

preparation form A document you fill out before a task to organize key information. 준비 양식 I always complete a preparation form before making an important business call.
objective The specific goal or purpose you want to achieve from a call. 목적, 목표 Write down your main objective so you stay focused during the telephone conversation.
key points The most important topics or issues you need to cover. 핵심 사항 List your key points on the preparation form so you don't forget anything.
anticipated questions Questions you expect the other person might ask during the call. 예상 질문 Preparing answers to anticipated questions will help you sound more confident on the phone.
follow-up action A task or step you need to take after the phone call is finished. 후속 조치 The follow-up action from our call is to send the revised contract by Friday.
3 min

Korean Trap! / 한국인 실수 교정

Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.

❌ "I will call to discuss about the proposal."
✅ "I will call to discuss the proposal."

한국어에서는 '~에 대해 논의하다'처럼 '대해'를 자연스럽게 사용하지만, 영어에서 'discuss'는 타동사이므로 뒤에 바로 목적어가 옵니다. 'discuss about'은 이중 표현이므로 'about'을 빼야 합니다. 전화 준비 양식에 통화 목적을 적을 때 이 실수를 자주 하니 주의하세요.

5 min

Discussion

Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.

  1. How would you apply what you learned today?
    오늘 배운 것을 어떻게 활용하시겠어요?
  2. What was the most useful part of this lesson?
    이 수업에서 가장 유용한 부분은 무엇이었나요?
  3. Can you think of a real situation where you would use this?
    이것을 사용할 실제 상황을 생각해 볼 수 있나요?
  4. What would you like to practice more?
    더 연습하고 싶은 것은 무엇인가요?

Lesson Summary / 수업 요약

Today's Topic: Business --- TELEPHONE PREPARATION FORM

Level: Business (BIZ)

Review this lesson before your next class! / 다음 수업 전에 복습하세요!