Business --- Phone Calls Checklist
Business --- PHONE CALLS CHECKLIST
Grammar Pattern
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- Before making an important business phone call, what do you usually prepare on your desk?
중요한 업무 전화를 걸기 전에 보통 책상 위에 무엇을 준비해 두시나요? - Have you ever made a business call and forgotten what you wanted to say? What happened?
업무 전화를 걸었다가 할 말을 잊어버린 적이 있나요? 어떻게 되었나요?
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
Grammar Pattern
Skills Checklist
Using the telephone: Preparation for a call.
Desk preparation
Have the following available:
Relevant documentation/ notes
Correspondence received
Computer files on screen
Pen and paper
Diary
Check time available:
How much time do you need?
How much time do you have?
Objectives:
Who do you want to speak with?
In case of non-availability, have an alternative strategy:
Call back/ be called back- when?
Leave a message
Speak to someone else
Write or fax information
Do you want to:
Find out information?
Give information?
Introduction
Do you need to refer to
A previous call?
A letter, order, invoice or fax?
Someone else (who)?
An event (what? When?)
Prediction
What do you expect the other person to say to you?
How will you respond?
Language
Key phrases
Pronunciation
Spelling
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
한국어에서는 '~에게 전화하다'처럼 조사를 사용하기 때문에, 영어에서도 call 뒤에 to를 넣는 실수를 자주 합니다. 영어에서 call은 타동사이므로 바로 목적어가 옵니다. "call back"도 마찬가지로 "call you back"이 올바른 표현입니다.
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: Business --- PHONE CALLS CHECKLIST
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!