Lesson 49
Handling Complaints By Phone
Lesson 49
HANDLING COMPLAINTS BY PHONE
HANDLING COMPLAINTS BY PHONE
3 min
Warm-up
Talk about these questions with your teacher.
선생님과 이야기해 보세요.
- Have you ever called a company to complain about a product or service? What happened?
제품이나 서비스에 대해 불만을 제기하려고 회사에 전화한 적이 있나요? 어떻게 되었나요? - If a customer calls you with a complaint, what do you think is the most important thing to do first?
고객이 불만을 가지고 전화했을 때, 가장 먼저 해야 할 일은 무엇이라고 생각하나요?
4 min
Vocabulary
Listen and repeat after your teacher.
선생님을 따라 읽어보세요.
reading /reading/
a key word from this lesson | reading
Find and practice this word in today's reading.
read /read/
a key word from this lesson | read
Find and practice this word in today's reading.
passage /passage/
a key word from this lesson | passage
Find and practice this word in today's reading.
teacher /teacher/
a key word from this lesson | teacher
Find and practice this word in today's reading.
handling /handling/
a key word from this lesson | handling
Find and practice this word in today's reading.
complaints /complaints/
a key word from this lesson | complaints
Find and practice this word in today's reading.
5 min
Reading
Read the passage with your teacher.
선생님과 함께 지문을 읽어보세요.
HANDLING COMPLAINTS BY PHONE
3 min
Korean Trap! / 한국인 실수 교정
Common mistakes Korean speakers make.
한국인이 자주 하는 실수를 알아봅시다.
❌ "I'm sorry but we can't do nothing about it."
✅ "I'm sorry, but we can't do anything about it."
한국어에서는 부정문에 '아무것도'를 자연스럽게 사용하지만, 영어에서는 이중 부정(can't + nothing)을 쓰면 긍정의 의미가 되어 버립니다. 'can't'와 같은 부정어 뒤에는 반드시 'anything'을 사용해야 합니다. 전화로 불만을 처리할 때 이 실수를 하면 고객에게 혼란을 줄 수 있으니 주의하세요.
5 min
Discussion
Share your thoughts with your teacher.
선생님과 의견을 나눠보세요.
- How would you apply what you learned today?
오늘 배운 것을 어떻게 활용하시겠어요? - What was the most useful part of this lesson?
이 수업에서 가장 유용한 부분은 무엇이었나요? - Can you think of a real situation where you would use this?
이것을 사용할 실제 상황을 생각해 볼 수 있나요? - What would you like to practice more?
더 연습하고 싶은 것은 무엇인가요?
Lesson Summary / 수업 요약
Today's Topic: HANDLING COMPLAINTS BY PHONE
Level: Business (BIZ)
Review this lesson before your next class! / 다음 수업 전에 복습하세요!